Operations and Management Training

We provide training in all aspects of operating and managing water & wastewater utilities. The link below provides our basic list of training topics. Your operators can also earn continuing education credits toward license renewal. Use the form at the bottom of the page to submit a training request; we'll provide you with a bid and work with you to make it a success.

Download list of training topics

Consultation & Technical Assistance

We have helped many systems with technical operational, management and financial assistance; asset management plans, rate studies, grant application, sanitary survey inspections and much more. Click to learn more about our services and use the request form at the bottom of the page to request consultation services.

TA Consultation Services

Curriculum for Trainers

Our training materials include instructor workbook, student workbook unit, quizzes, final assessment and power point with speaker notes. We can also develop a custom curriculum package for you. We can work with you to create curriculum for any topic related to utility management or operations Contact us, or use the request form below to request curriculum packages.

Contact us

Specialized Training for Future Utility Managers

In response to the great need of water systems to train and grow new managers to compensate for higher than usual retirement rates, GREPA provides a comprehensive 2-day, Utility Management Training. Contact us to bring this innovative training to your facility.

The core curriculum covers the standard skills needed by water and wastewater utility managers - however it is unique in its forward-looking approach. Consider this: An employee with 35 years of experience in the industry, engaged in their initial educational experiences in 1983! A lot has changed since then. We seek to bridge this gap beyond mere knowledge transfer by including some material in each knowledge domain that prompts attendees to consider the types of knowledge that will be needed 5, 10 years in the future.  The training provides opportunities for attendees to engage in scenarios and higher order cognitive activities to deepen learning and prepare future utility managers with the critical thinking and 21st century skills they will need to be successful. Here is the general outline of knowledge domains covered in this training.

Benchmarking and planning for success

  • Effective Utility Management
  • Partnership for safe water programs
  • Effective Improvement strategies

Long term planning:

  • Asset management and Capitol Improvement Planning
  • Emergency Preparedness, Disaster Response, All-hazards Planning
  • Budgeting, Rate Studies, Managing Grants and Loans
  • Preventative Maintenance Planning
  • Water Resource Adequacy Planning
  • Compliance and sampling Planning


  • Discrimination laws & Accommodations
  • Sexual and Workforce Harassment Laws
  • Workforce planning and Analysis
  • Supervision & Discipline
  • Training & Evaluation
  • Recruitment and Interviewing

Regulatory Compliance

  • Clean Water Act
  • Safe Drinking Water Act
  • Reclaimed water regulations
  • Storm water regulations

Operational Relationships

  • Bids and managing contractors
  • Establishing Service levels
  • Customer and Stakeholder Relations
  • Safety Regulations and Programs
  • Cross connection control programs

Workforce Leadership and Change Practices:

Moving people and organizations toward 21st century harassment and discrimination free workplaces

Instructor Mrs. Patresha Pearson, RN, MSN, BSN HR Director, wears many hats: Education Manager, Trainer, Curriculum Design Specialist, and co-founder of GREPA.  Mrs. Pearson is also a lawyer-trained Legal Nurse Health Law (CLNC) Consultant well-versed in anti-discrimination and anti harassment law.

This course is designed for managers and supervisors in the health and environmental fields and covers legal requirements and practices to help make your workplace an fair, equitable and understanding environment pervaded by mutual respect.  Attendees work through scenarios and practice applying what they have learned and demonstrate their understanding in a variety of ways. The course covers all types of harassment and discrimination that managers and supervisors need to be prepared for - and provides attendees with a certificate for the mandatory 2.0 hours for sexual harassment as required by state law.

The course has 5 main sections.

  • Preventing Harassment in the workplace
  • Anti-Harassment code of law
  • Preventing Discrimination in the workplace.
  • Anti-Discrimination code of law
  • Taking action and setting the stage!

Request Training and Services

If you would like to request training, technical assistance services, or a curriculum package, you can click the box at the right, and fill out the form. Once you fill it out and submit it, we'll review your request and get back to you with a bid and work with you on the logistics and details necessary to make your project a great success. If you don't like forms, you can simply email your request to us at grepatrainer@gmail.com.

Our mission and services

Since 2007, our focus has been in providing educational resources, training, and consultation for water and wastewater utilities to empower individuals and help to increase technical, managerial, and financial capacity. Much of our work has been as subcontractors on government grants; we are very comfortable with producing timely deliverables, providing detailed reporting and meeting tight deadlines. We look forward to working with you on your project.